American Airlines Passenger Service Professionals

Latest News

There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
CWA-IBT and American Airlines have reached an agreement that will lower employee contributions to the Core Option of the Medical Plan by 30 percent.

Recent News

We are pleased to announce that a settlement has been reached between the CWA/IBT Association and American Airlines regarding the 55/5 Plan for passenger service employees. Last September, the CWA/IBT filed a grievance against American, which was planning to discontinue retiree travel for employees who were at least 55 and had completed at least 5 years of service at the time of retirement.
Our CWA-IBT Passenger Service Employee Association has documented the negative impacts of new uniforms since they were introduced last September, and management is taking the issue seriously. Our union is working with American Airlines management to ensure that future uniforms address agents' concerns.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
In May, four CWA members from American Airlines attended a two-day training session in Dallas for internal organizers. One take-away: "if we don't get everyone else unionized, it will end up hurting us."