News

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.
A total of 250 passenger service agents received scholarships from the CWA National Education and Training Trust CWA/NETT) in the past few months. The agents took advantage of the funds to pursue new knowledge and brush up on valuable skills.
The U.S. House of Representatives has passed the American Rescue Plan, which includes extension of the Payroll Support Program (PSP) through September 30, 2021. It's now time to make sure the Senate passes the bill to maintain our jobs before PSP expires in mid-March!
Our CWA-IBT Passenger Service Employee Association has documented the negative impacts of new uniforms since they were introduced last September, and management is taking the issue seriously. Our union is working with American Airlines management to ensure that future uniforms address agents' concerns.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
In May, four CWA members from American Airlines attended a two-day training session in Dallas for internal organizers. One take-away: "if we don't get everyone else unionized, it will end up hurting us."
When American Airlines workers in Puerto Rico realized that an essential aspect of their contract was in jeopardy as a result of outdated laws, CWA Local 3140 joined with Transportation Workers Union (TWU) Local 501 to make sure the legislature addressed the problem.
With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.
The escalating problem of Passenger Service representatives being assaulted on the job by passengers is one that CWA is working overtime to address, with the goal of protecting all our agents from harm.
In December, Executive Board members from INT and RDU came together at a Local 3640 meeting in Winston Salem, North Carolina, to share ideas and get to know each other's concerns.
“We work for the same corporation, and we wear the same uniform, so let's stand up for each other,” says Carolyn Marsalek, a thirty-year veteran of the busy American Airlines ORD station and vice president of CWA Local 4201.