News

American Airlines has notified our union of their intent to furlough 1,085 positions in our group. This is in the CSA/CSC, CAR, and Premium Services groups.
CWA and other airline unions call for an extension of the CARES Act Payroll Support Program now to save our jobs!
It will only take a minute to make your voice heard. Send a letter to Congress telling them to extend the CARES Act Payroll Support Program through March 2021 to protect hundreds of thousands of aviation jobs.
On March 25, 2020, the U.S. Senate passed a $2.2 trillion economic relief bill that included $58 billion in aid for U.S. airlines. CWA worked to ensure the package includes $25 billion for employee wages, salaries, and benefits.
CWA has been working with American Airlines to allow agents to work at home wherever possible in an effort to keep everyone safe, acknowledging agents' requests. We hope this can be expanded going forward. Here we provide current details and answers to questions as of March 22, 2020.
This is a difficult time for employees at American Airlines. Your CWA/IBT association has answers to your questions. Some of the information is new and in some cases is different from what you may have seen previously. All information is up-to-date as of April 6, 2020.
CWA is devoting all available resources to making sure that the airlines and our government are doing everything possible to protect and support CWA agents and all transportation workers. We are calling on Congress and the President to provide immediate federal assistance to lessen the impact of the pandemic.
As the novel coronavirus (COVID-19) continues to affect communities across the globe, CWA leaders are engaging with American, Piedmont, and Envoy to ensure that they are providing CWA agents with comprehensive safety and prevention measures and to ensure they are following our collective bargaining agreements.
There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.
I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.