News

American Airlines will be sending Worker Adjustment and Retraining Notifications, or WARN Act notifications, to CWA/IBT Association-covered employees. This notice, which is required by law, will contain information indicating that AA may furlough employees. This does NOT mean you will be furloughed.
American Airlines is now accepting new applications for VLOA that would run through September 30, 2020. Applications are due before midnight Central Time on June 27, 2020. All U.S.-based mainline employees except pilots are eligible to apply.
Based on advice from our legal team and agreement with the Teamsters, we have decided not to open bargaining on our contract this year. We will wait until the next amendable period in the hope that the airline's economic status improves so that we would not be forced to bargain over concessionary proposals.

The CWA/IBT Association of Passenger Service Employees has been informed of a restructuring plan announced by American Airlines. American plans to move all reservation agents into an office over the next two years and close Reno Res in March 2020.

Under the terms of our contract, every agent will be offered a job at a center they choose: INT, DFW, or PHX.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.
As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.
Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.
On October 3, 2018, the Senate overwhelmingly passed a Federal Aviation Administration (FAA) Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.
On Wednesday, October 3, 2018, the Senate overwhelmingly passed an FAA Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.