News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.
A wonderful crowd joined American Airlines agents for food, games, and solidarity to say "We Are Truly Stronger Together!" and raise money for our sisters and brothers at SJU.
Today we are requesting that Locals across the country consider providing assistance to our Brothers and Sisters affected by the recent hurricanes. Now is the time to stand together to help each other in a time of need.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
CWA-IBT and American Airlines have reached an agreement that will lower employee contributions to the Core Option of the Medical Plan by 30 percent.
We are pleased to announce that a settlement has been reached between the CWA/IBT Association and American Airlines regarding the 55/5 Plan for passenger service employees. Last September, the CWA/IBT filed a grievance against American, which was planning to discontinue retiree travel for employees who were at least 55 and had completed at least 5 years of service at the time of retirement.
Our CWA-IBT Passenger Service Employee Association has documented the negative impacts of new uniforms since they were introduced last September, and management is taking the issue seriously. Our union is working with American Airlines management to ensure that future uniforms address agents' concerns.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it
In May, four CWA members from American Airlines attended a two-day training session in Dallas for internal organizers. One take-away: "if we don't get everyone else unionized, it will end up hurting us."