News

I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.
Justice Department confirmed that passenger service agents are, in fact, covered by legislation adopted in 2002 that set significant penalties and jail time for anyone who "interferes with airport and airline personnel who have security duties."
During the summer of 2016, new steward training was a primary focus for many of our American Airlines Locals.
Since June, CWA members have collected more than 1,500 signatures on a petition demanding that Congress pass a national standard protecting airport customer service agents from what is commonly known as “airport rage.”
The CWA-IBT Association submitted a proposal to American Airlines for a different healthcare plan from the Teamsters Health and Welfare Fund, which would provide enhanced benefits to employees.
The U.S. House of Representatives and U.S. Senate will soon be voting on an FAA extension bill which includes language that would revise the Security Identification Display Area (SIDA) badge for all airport employees.
A group of Airline Passenger Service Agents, representing the 20,000 CWA organized workers at American Airlines, Envoy, and Piedmont, gathered this week in Washington, DC to urge Members of Congress to extend assault protections to airline customer service employees.
The updates to the HR system for those CWA-IBT employees for whom we are going to adjust their pay date seniority due to the pay freeze or recall from furlough will be effective May 23, 2016 .
In October 2015, the Union negotiated with the Company in a Letter of Agreement (LOA) an opportunity for LUS Passenger Service employees, who had their Pay Date (PD) Seniorities modified in accordance with the 2005 Collective Bargaining Agreement . . .