News

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.
As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.
We've seen an outpouring of help for our sisters and brothers devastated by Hurricanes Harvey, Irma, and Maria. Please read the stories our members shared below, and continue to support the District 6 and District 3 relief efforts in any way you can.
A wonderful crowd joined American Airlines agents for food, games, and solidarity to say "We Are Truly Stronger Together!" and raise money for our sisters and brothers at SJU.
Today we are requesting that Locals across the country consider providing assistance to our Brothers and Sisters affected by the recent hurricanes. Now is the time to stand together to help each other in a time of need.
There are CWA members from American, Envoy, United, AT&T, and Verizon, just to name a few, in the affected areas. CWA President Chris Shelton says: "CWA families need our help now."
CWA-IBT and American Airlines have reached an agreement that will lower employee contributions to the Core Option of the Medical Plan by 30 percent.
We are pleased to announce that a settlement has been reached between the CWA/IBT Association and American Airlines regarding the 55/5 Plan for passenger service employees. Last September, the CWA/IBT filed a grievance against American, which was planning to discontinue retiree travel for employees who were at least 55 and had completed at least 5 years of service at the time of retirement.
Our CWA-IBT Passenger Service Employee Association has documented the negative impacts of new uniforms since they were introduced last September, and management is taking the issue seriously. Our union is working with American Airlines management to ensure that future uniforms address agents' concerns.
The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it