News

It’s been a year since the global COVID-19 pandemic began turning our industry and our lives upside down, and CWA airline agents have been on the front lines at stations across the country. Recently we had a chance to talk to some American and Piedmont agents who have been in the trenches, dealing with COVID-19 and other health and safety issues.
A total of 250 passenger service agents received scholarships from the CWA National Education and Training Trust CWA/NETT) in the past few months. The agents took advantage of the funds to pursue new knowledge and brush up on valuable skills.
The U.S. House of Representatives has passed the American Rescue Plan, which includes extension of the Payroll Support Program (PSP) through September 30, 2021. It's now time to make sure the Senate passes the bill to maintain our jobs before PSP expires in mid-March!
American will start providing face masks for those front line team members who choose to wear them at work. Masks will be sent to stations throughout early April with more added as supplies increase. Plus information about what to expect if you volunteered for VLOA or VEOP.
The grants for the airline industry in the Coronavirus relief act are supposed to fund paychecks and benefits for two million hourly workers, including passenger service agents and reservations agents. Let's make sure that happens.
On March 25, 2020, the U.S. Senate passed a $2.2 trillion economic relief bill that included $58 billion in aid for U.S. airlines. CWA worked to ensure the package includes $25 billion for employee wages, salaries, and benefits.
CWA has been working with American Airlines to allow agents to work at home wherever possible in an effort to keep everyone safe, acknowledging agents' requests. We hope this can be expanded going forward. Here we provide current details and answers to questions as of March 22, 2020.
This is a difficult time for employees at American Airlines. Your CWA/IBT association has answers to your questions. Some of the information is new and in some cases is different from what you may have seen previously. All information is up-to-date as of April 6, 2020.
CWA is devoting all available resources to making sure that the airlines and our government are doing everything possible to protect and support CWA agents and all transportation workers. We are calling on Congress and the President to provide immediate federal assistance to lessen the impact of the pandemic.
As the novel coronavirus (COVID-19) continues to affect communities across the globe, CWA leaders are engaging with American, Piedmont, and Envoy to ensure that they are providing CWA agents with comprehensive safety and prevention measures and to ensure they are following our collective bargaining agreements.
There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.