News

The CWA/IBT Association of Passenger Service Employees has been informed of a restructuring plan announced by American Airlines.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
“I’m thrilled that we’re now under the same protective umbrella as other airline employees. We’re on the front line: when passengers get mad we hear about it first. It’s a great victory. It looks like all of our work paid off. United action really works.” —DeAnna Davis, Envoy, BPT
Your CWA-IBT Association would like to share a quick update on December paychecks.
Your CWA-IBT representatives have been in contact with the company regarding some members’ physical reactions to the fabric of their new uniforms.
Justice Department confirmed that passenger service agents are, in fact, covered by legislation adopted in 2002 that set significant penalties and jail time for anyone who "interferes with airport and airline personnel who have security duties."
During the summer of 2016, new steward training was a primary focus for many of our American Airlines Locals.
Since June, CWA members have collected more than 1,500 signatures on a petition demanding that Congress pass a national standard protecting airport customer service agents from what is commonly known as “airport rage.”
The CWA-IBT Association submitted a proposal to American Airlines for a different healthcare plan from the Teamsters Health and Welfare Fund, which would provide enhanced benefits to employees.
The U.S. House of Representatives and U.S. Senate will soon be voting on an FAA extension bill which includes language that would revise the Security Identification Display Area (SIDA) badge for all airport employees.