News

To help us prepare for bargaining, we asked our CWA-IBT members to respond to a survey about priorities for the new contract. Thousands of you answered the call—and the message you sent came in loud and clear!
In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.
In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.
In December, Executive Board members from INT and RDU came together at a Local 3640 meeting in Winston Salem, North Carolina, to share ideas and get to know each other's concerns.
“We work for the same corporation, and we wear the same uniform, so let's stand up for each other,” says Carolyn Marsalek, a thirty-year veteran of the busy American Airlines ORD station and vice president of CWA Local 4201.
“I’m thrilled that we’re now under the same protective umbrella as other airline employees. We’re on the front line: when passengers get mad we hear about it first. It’s a great victory. It looks like all of our work paid off. United action really works.” —DeAnna Davis, Envoy, BPT
Your CWA-IBT Association would like to share a quick update on December paychecks.
Your CWA-IBT representatives have been in contact with the company regarding some members’ physical reactions to the fabric of their new uniforms.
Justice Department confirmed that passenger service agents are, in fact, covered by legislation adopted in 2002 that set significant penalties and jail time for anyone who "interferes with airport and airline personnel who have security duties."
During the summer of 2016, new steward training was a primary focus for many of our American Airlines Locals.
Since June, CWA members have collected more than 1,500 signatures on a petition demanding that Congress pass a national standard protecting airport customer service agents from what is commonly known as “airport rage.”