News

To help us prepare for bargaining, we asked our CWA-IBT members to respond to a survey about priorities for the new contract. Thousands of you answered the call—and the message you sent came in loud and clear!
In response to the problem of airline passenger violence, on April 6, Senator Jack Reed (D-RI) and U.S. Representative Eric Swalwell (D-CA) introduced the Protection from Abusive Passengers Act in both houses of Congress.
In Miami, Local 3146 Envoy passenger service agents and wheelchair attendants are on the front lines of customer service each and every day, but excessive overtime is a major challenge as flight schedules return to pre-pandemic levels. Local 3146 President James McKnight shares details about the situation at MIA.

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.
As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.
Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.
On October 3, 2018, the Senate overwhelmingly passed a Federal Aviation Administration (FAA) Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.
On Wednesday, October 3, 2018, the Senate overwhelmingly passed an FAA Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.
Members of Local 3140 celebrated teamwork and their first fully elected executive board with a family picnic. They're making respect and kindness priorities because: "As individuals, we are one drop, but together we are an ocean."