News

As of January 1, 2019, new protections from assault went into effect for passenger service agents across the country. Since January, we have been meeting with American Airlines to determine exactly how we will implement tools and policies to make the assault protections a reality at all our airports.
Serious safety concerns, including rushed inspections, high stress, and dangerous time pressures are among the issues cited in a new report on conditions for Envoy passenger service agents.
On October 3, 2018, the Senate overwhelmingly passed a Federal Aviation Administration (FAA) Reauthorization bill that included critical protections from assault for passenger service agents. The bill also included a long-needed increase in the minimum rest period for flight attendants.
During the summer of 2016, new steward training was a primary focus for many of our American Airlines Locals.
Since June, CWA members have collected more than 1,500 signatures on a petition demanding that Congress pass a national standard protecting airport customer service agents from what is commonly known as “airport rage.”
The CWA-IBT Association submitted a proposal to American Airlines for a different healthcare plan from the Teamsters Health and Welfare Fund, which would provide enhanced benefits to employees.
The U.S. House of Representatives and U.S. Senate will soon be voting on an FAA extension bill which includes language that would revise the Security Identification Display Area (SIDA) badge for all airport employees.
A group of Airline Passenger Service Agents, representing the 20,000 CWA organized workers at American Airlines, Envoy, and Piedmont, gathered this week in Washington, DC to urge Members of Congress to extend assault protections to airline customer service employees.
The updates to the HR system for those CWA-IBT employees for whom we are going to adjust their pay date seniority due to the pay freeze or recall from furlough will be effective May 23, 2016 .
In October 2015, the Union negotiated with the Company in a Letter of Agreement (LOA) an opportunity for LUS Passenger Service employees, who had their Pay Date (PD) Seniorities modified in accordance with the 2005 Collective Bargaining Agreement . . .
With the merger of Legacy American Airlines (LAA) and Legacy US Airways (LUS), the Passenger Service seniority lists at LAA and LUS must also be merged, or integrated.