American Airlines Passenger Service Professionals

Latest News

On October 24, a sea of red shirts greeted CEO Doug Parker and other American Airlines executives at the company's quarterly State of the Airline meeting in Fort Worth. "It was important for us to be there and make our statements on behalf of our co-workers," said Renee de la Garza of Local 6001.

The CWA/IBT Association of Passenger Service Employees has been informed of a restructuring plan announced by American Airlines.

Recent News

CWA passenger service agents worked hard last year to get language included in the FAA Reauthorization Act to protect agents from assault. The language included in the act ensures that airlines will develop clear procedures for reporting verbal and physical abuse of agents, will immediately notify law enforcement, and will stop passengers involved in violent incidents from proceeding onto aircraft before law enforcement has assessed the situation.

In June 2019 CWA Next Generation and District 3 co-sponsored a new training targeted to the needs of young union members. The participants included two passenger service agents, Jasiman Turner (Piedmont, CLT) and Richard Sanjuan (AA, MIA).
Tragedy visited our CWA Agents family on Sunday, August 11, when passenger service agent Kendrick Darrell Hudson died on the job at Charlotte Douglas International airport. Agents honored his memory at a vigil on August 18.