American Airlines Passenger Service Professionals

Latest News

Update for Mainline Reservations Agents

The CWA/IBT Association and the Company have extended the trial mando agreement for another three week period, which will run from July 26 through August 15.

Mainline Reservations: Mando Update

The CWA/IBT Association appreciates all the feedback we've received from members regarding the trial. We have modified the trial agreement to include that feedback. The modified trial will run for a three-week period starting July 5 and ending July 25.

Recent News

We Need Your Help: Overtime Survey

CWA/IBT is aware of our members being required to work excessive mandatory overtime at many airports. Overtime notices are issued at the local level, and Local Union leaders are not always included in the notice to members. This makes it impossible to understand the scope of the problem nationally.

Legislative Update: PSP and the PRO Act

In March, Congress passed the American Rescue Plan, which extended the Payroll Support Program (PSP) through September 30, 2021, keeping passenger service agents and other aviation workers connected to our essential jobs and healthcare. The next legislation we need Congress to pass in order to help all working families is the Protecting Our Right to Organize Act, also known as the PRO Act,

As Travel Soars So Does Passenger Rage

As travel opens up after the lockdowns and quarantines of 2020, reports from every region of the country about incidents of unruly and sometimes violent behavior by passengers are on the rise. CWA is working with other unions, lawmakers, the FAA, DOT, and airline management to find solutions to this urgent issue.

Reservations Mando Overtime Trial

With storms coming, in order to help manage the amount of mando overtime we have settled one of the staff grievances with a trial period to determine if this is a better way to manage mando overtime in reservations. We developed this trial based on suggestions received from bargaining unit members.
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