American Airlines Passenger Service Professionals

Latest News

Update: New Uniforms Selection Process for American Airlines

Our CWA-IBT Passenger Service Employee Association has documented the negative impacts of new uniforms since they were introduced last September, and management is taking the issue seriously. Our union is working with American Airlines management to ensure that future uniforms address agents' concerns.

UPDATE: Call Center Legislation Gains Momentum

The CWA-backed U.S. Call Center Worker and Consumer Protection Act saw positive momentum as a result of our collective efforts. To date, we’ve collected more than 26,000 petition signatures in person and online. If you haven’t signed your name yet, you can still add it

Recent News

"Boot Camp" Training in Dallas Inspires American Organizers

In May, four CWA members from American Airlines attended a two-day training session in Dallas for internal organizers. One take-away: "if we don't get everyone else unionized, it will end up hurting us."

American Agents Win in Puerto Rico's Legislature

When American Airlines workers in Puerto Rico realized that an essential aspect of their contract was in jeopardy as a result of outdated laws, CWA Local 3140 joined with Transportation Workers Union (TWU) Local 501 to make sure the legislature addressed the problem.

Pressures Mount in America's Airports

With the arrival of the summer travel season, planes are now more crowded, weather is more unpredictable, and passengers are taking out their frustrations on agents.

Taking Action for Agent Safety

The escalating problem of Passenger Service representatives being assaulted on the job by passengers is one that CWA is working overtime to address, with the goal of protecting all our agents from harm.
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