News

Our calls and letters are making a difference. Negotiations continue among Congressional leaders and the White House to reach a deal to support aviation workers and stop the furloughs. We cannot stress enough how urgent it is to keep calling your senators every day for as long as negotiations continue. It only takes a few minutes.
We know it has been a tough week for everyone. And it's not over yet. We need to keep calling our senators every day for as long as negotiations continue to extend the PSP and stop or reverse the furloughs. It only takes a few minutes to call your senators.
Thousands of aviation workers across the country have begun receiving their lay off notices because Mitch McConnell refuses to allow a vote on a comprehensive COVID relief package. But it's still not too late to act. American Airlines CEO Doug Parker said the airline would reverse the furloughs if the Senate were to reach a deal soon.
As the novel coronavirus (COVID-19) continues to affect communities across the globe, CWA leaders are engaging with American, Piedmont, and Envoy to ensure that they are providing CWA agents with comprehensive safety and prevention measures and to ensure they are following our collective bargaining agreements.
There’s a simple bottom line for every passenger service agent, no matter what their position or the size of their station: We should be able to come to work without fear of angry customers abusing us with words or actions.
I am a Passenger Service Agent with American Airlines’ subsidiary Piedmont at Charlotte Douglas International Airport. I’m writing this article on behalf of the whole leadership team at Local 3645 about an issue that affects every passenger service employee—our safety at work.
In September 2019, AFA-CWA President Sara Nelson spoke on the topic of assaults on passenger service agents before a U.S. House of Representatives Committee on Transportation and Infrastructure Subcommittee on Aviation.
Thousands of Flight Attendants at Delta Air Lines are fighting to join our CWA family by becoming members of AFA-CWA. As passenger service agent members of CWA, we support Delta flight attendants in their fight for a voice on the job.
On October 24, a sea of red shirts greeted CEO Doug Parker and other American Airlines executives at the company's quarterly State of the Airline meeting in Fort Worth. "It was important for us to be there and make our statements on behalf of our co-workers," said Renee de la Garza of Local 6001.

The CWA/IBT Association of Passenger Service Employees has been informed of a restructuring plan announced by American Airlines. American plans to move all reservation agents into an office over the next two years and close Reno Res in March 2020.

Under the terms of our contract, every agent will be offered a job at a center they choose: INT, DFW, or PHX.